Can I return my order for a refund for any reason?
Due to the fact we sell so many unique, personalized and customized items, there are some items that we cannot accept returns on. However, we do try to work with our customers as much as we can. Below is our return policy on each of our product categories. Buyer is responsible for return shipping cost.
PERSONALIZED OR CUSTOMIZED ITEMS (These include Names, Addresses, Quotes, Color Designations, etc.). Returns Are Not Accepted.
SIGNS NOT PERSONALIZED IN ANY WAY (Wood, Porcelain & Metal). Return within 7 days of receipt, undamaged. Call for authorization. Item cost minus shipping costs will be refunded. Return shipping is at cost of customer.
FIREPLACE ITEMS, FIRE PITS, FURNITURE, GARDEN AND PATIO ITEMS, GRAPEVINE PRODUCTS, OUTDOOR ACCENTS, SHELVES & PEG BOARDS, TAPESTRY ITEMS, WALL DECOR. Call for authorization. Item cost, minus shipping costs and a 15% restocking fee, will be refunded. Return shipping is at cost of customer.
ANTLER PRODUCTS AND WAGON WHEEL LIGHTING. Returns Are Not Accepted. Questions in regards to our return policy on a particular item call us at (800) 314-0857.
PLEASE NOTE THAT OUR RETURN POLICY HAS NOTHING TO DO WITH DAMAGE WHILE IN SHIPMENT. SHOULD YOUR ITEM ARRIVE DAMAGED IN SHIPPING WE WILL WORK WITH YOU AND THE SHIPPING COURIER TO ADDRESS THE MATTER. Again, if you have any questions at all, please contact us. Contact information: Phone: (800) 314-0857 Email: [email protected]