FAQs & Shopping Help

Our aim at Rustic Decorating is to make your online shopping experience easy and enjoyable. We want your business now and in the future, and hope you will share your experience with your family and friends. We are also quite serious about security and have implemented a number of measures that will ensure a safe and secure transaction for your online purchase. We have listed several common questions below. However, if you have a question and do not see it listed, please feel free to EMAIL US AT ORDERS@RUSTICDECORATING.COM to call us toll free at (800) 314-0857.

1. How do I add an item to my shopping cart?
When you find an item you want, click the ADD TO CART button to the right of the item picture. Simply click this button and your item will be added to your shopping cart.

2. What if I want to add more than one item to my shopping cart?
If you want to add more than one of the same item to your cart, simply highlight and change the number of the items in the box to the left of the ADD TO CART button on the item page or click VIEW CART at the top of the page and change the quantity number on the left side of the cart box and click UPDATE. If you want to add more items that are different products, click the VIEW CART button at the top to hide the cart and the mini-shopping cart will go away and allow you to continue shopping. NOTE: You will be able to see the quantity and dollar amount in your shopping cart at the top of the page even when the mini-cart box goes away.

3. How can I calculate the shipping costs on my items in my shopping cart before I checkout?
Shipping Costs range between 10% to 13% of the items total with $9.95 as the minimum shipping cost. NOTE: Our default shipping service shows as UPS. We sometimes use other services but, for calculation purposes it will show UPS.

4. Do you ship to Hawaii or Alaska or outside continental U.S.?
No, we do not ship to Hawaii or Alaska or outside the “lower 48” at this time.

5. Do you ship to Canada?
No, we do not ship to Canada at this time.

6. How do I remove an item in my shopping cart?
In the VIEW CART box, each item added will have a REMOVE tab next to the product name where you can click and it will update your cart with the item removed.

7. How do I checkout out when I am done shopping?
Once you have completed your shopping list simply click the button that says CHECKOUT AT the top and it will take you to our Checkout page. NOTE: Although you are directed to a different looking page at checkout, you do not leave our website and you can be at ease knowing your order information remains with Rustic Decorating LLC.

8. Why do I get a Security Warning pop-up when I open the Checkout Page?
We have implemented a number of security measures to our site to protect your information. When you click YES this continues your secure shopping process.

9. What forms of payment do you accept?
Our preferred method of payment is credit card or PayPal. We accept Mastercard, Visa, Discover and American Express. If you elect to pay via PayPal you will see that log-in button at the bottom of the page.

10. Do you accept checks or money orders?
No, we do not accept checks or money orders.

11. Do you accept C.O.D. orders?
No, we do not accept C.O.D. orders.

12. Do you charge sales tax?
Sales tax applies only to customers purchasing within the state of Tennessee.

13. What if I make a mistake when ordering and do not notice it until after my is confirmed? Please contact us immediately via EMAIL AT ORDERS@RUSTICDECORATING.COM or call us at (800) 314-0857 and we will work with you to correct the order.

14. How will my item(s) be shipped?
You will notice on our checkout page that it defaults to UPS. However, we are setup with UPS, FedEx and USPS. We reserve the right to ship our products through any of these couriers based on location, size, etc.

15. How long will it take my order to ship?
Delivery time will vary depending on our specific manufacturer, the season, and individual product. Estimated shipping times are given for each product category and normally these are the longest times not the shortest. Customized items and real antler products have the longest lead times. If you have a specific delivery time frame, we should discuss this prior to order placement. We will do our best to deliver your order as soon as possible and update you on tracking codes when they are provided to us by the shipping company, but we cannot guarantee an exact delivery day.

16. Can I return my order for a refund for any reason?
Due to the fact we sell so many unique, personalized and customized items, there are some items that we cannot accept returns on. However, we do try to work with our customers as much as we can. Below is our return policy on each of our product categories. Buyer is responsible for return shipping cost.

PERSONALIZED OR CUSTOMIZED ITEMS (These include Names, Addresses, Quotes, Color Designations, etc.). Returns Are Not Accepted.

SIGNS NOT PERSONALIZED IN ANY WAY (Wood, Porcelain & Metal). Return within 7 days of receipt, undamaged. Call for authorization. Item cost minus shipping costs will be refunded. Return shipping is at cost of customer.

FIREPLACE ITEMS, FIRE PITS, FURNITURE, GARDEN AND PATIO ITEMS, GRAPEVINE PRODUCTS, OUTDOOR ACCENTS, SHELVES & PEG BOARDS, TAPESTRY ITEMS, WALL DECOR. Call for authorization. Item cost, minus shipping costs and a 15% restocking fee, will be refunded. Return shipping is at cost of customer.

ANTLER PRODUCTS AND WAGON WHEEL LIGHTING. Returns Are Not Accepted. Questions in regards to our return policy on a particular item call us at (800) 314-0857.

PLEASE NOTE THAT OUR RETURN POLICY HAS NOTHING TO DO WITH DAMAGE WHILE IN SHIPMENT. SHOULD YOUR ITEM ARRIVE DAMAGED IN SHIPPING WE WILL WORK WITH YOU AND THE SHIPPING COURIER TO ADDRESS THE MATTER. Again, if you have any questions at all, please contact us. Contact information: Phone: (800) 314-0857 Email: orders@rusticdecorating.com

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