FAQ's & Shopping HelpTHANK YOU for shopping at RusticDecorating.com
Shopping Help and Frequently Asked Questions (FAQ’s)
Our aim at Rustic Decorating is to make your online shopping experience an easy and enjoyable one and one that will not only have you coming back for more but, one that you will share with your family and friends. We have implemented a number of security measures that will ensure a safe and secure transaction that will make your online purchase an ease to your mind.
We have listed several common questions under our FAQ’s below. However, if you have a question and do not see it listed, please feel free to call us toll free at 1-888-978-7842 or, email us at info@rusticdecorating.com.
FAQ’s
1. How do I add an item to my shopping cart?
• You will find an ‘ADD TO CART’ button at the bottom of each checkout page. Simply ‘click’ this button and your item will be added to your shopping cart.
2. What if I want to add more than one item to my shopping cart?
• If you want to add more than one of the same item to your cart, simply highlight and change the number of the items in the box in the top left of your cart.
• If you want to add more items that are different products, ‘click’ the Hide Cart button at the top and the mini-shopping cart will go away and allow you to continue shopping.
• Note: You will be able to see the quantity and dollar amount in your shopping cart at the top of the page even when the mini-cart box goes away.
3. How can I calculate the shipping costs on my items in my shopping cart before I checkout?
• Click the ‘View Cart’ button at the top of the page. This will open your shopping cart.
• Then, click the line that says ‘Calculate Shipping Costs’. This will open a box where you can add your zip code the item(s) will be shipped to.
• Once the zip code is entered ‘click’ the ‘Update’ button and the shipping costs will update automatically.
• Once your zip code is entered it will automatically update your total with the shipping costs figured on any additionally added items.
• Note: Our default shipping service shows as UPS. We sometimes use other services but, for calculation purposes it will show UPS.
4. Do you ship to Hawaii or Alaska?
* We will ship to Hawaii and Alaska on almost all items. However, our system is not setup to provide you with a cost for the shipping of the item and although it will assign an order number, we must contact you to figure the shipping costs manually. We apologize ahead of time for this inconvenience.
5. Do you ship to Canada?
* We just recently open shipping to Canada on a variety of products. We have noted in the main page description of each product line whether it can be shipped to Canada or not. We must figure each order manually and it must be ordered via the phone as we cannot process the orders online yet.
6. How do I remove an item in my shopping cart?
• Each item added will have a ‘Remove’ tab where you can ‘click’ and it will update your cart with the item removed.
7. How do I checkout out when I am done shopping?
• Once you have completed your shopping list simply click the button that says ‘Checkout’ and it will take you to our Checkout page.
• Note: Although you are directed to a different looking page at checkout, you do not leave our website and you can be at ease knowing your order information remains with Rustic Decorating LLC.
8. Why do I get a Security Warning pop-up when I open the Checkout Page?
• We have implemented a number of security measures to our site to protect your information. When you click ‘Yes’ this continues your secure shopping process.
9. What forms of payment do you accept?
• Our preferred method of payment is credit card or PayPal. We accept Mastercard, Visa, Discover and American Express. If you elect to pay via PayPal you will see that log-in button at the bottom of the page.
10. Do you accept checks or money orders?
• Although our preferred method of payment is through credit card payment or PayPal, we will accept personal checks. You will see this option under the ‘Pay by credit card’ bring-down menu where you can select ‘Mail Check or M.O. However, keep in mind that your order will not be submitted for processing until 14 days from the date your check or money order is deposited, which may delay the shipment of your order.
11. How do I mail a payment if paying by check or money order?
* If you choose to mail your payment please print out a copy of your order page, which includes your five-digit order number.
* Then, mail this with your payment to:
Rustic Decorating
P.O. Box 1892
Springfield, OH 45501
12. Do you accept C.O.D. orders?
• No, at this time we do not accept C.O.D. orders.
13. What if I make a mistake when ordering and do not notice it until after my order is confirmed?
• Please contact us immediately via email at orders@rusticdecorating.com or, call us at 1-888-978-7842 and we will work with you to correct the order.
14. How will my item(s) be shipped?
* You will notice on our checkout page that it defaults to UPS. However, we are setup with UPS, FedEx and USPS. We reserve the right to ship our products through any of these couriers based on location, size, etc.
15. Can I return my order for a refund for any reason?
• Due to the fact we sell so many unique, personalized and customized items, there are some items that we cannot accept returns on. However, we do try to work with our customers as much as we can. Below is our return policy on each of our product categories. Buyer is responsible for return shipping cost.
• Personalized or customized items (these include names, addresses, quotes, etc.) – Returns are not accepted.
• Signs (Wood, Porcelain & Metal) – Return within 7 days of receipt, undamaged and a full refund, minus shipping costs will be processed. (Excluding personalized signs)
• Barn Stars, Fireplace Items, Fire Pits, Furniture, Garden and Patio Items, Grapevine Products, Outdoor Accents, Shelves & Peg Boards, Tapestry Items, Wall Decor – Contact us for return shipment address. Return within 7 days of receipt and a refund will be processed minus shipping and a 15% restocking fee.
• Antler products and Wagon Wheel lighting – Returns are not accepted.
Questions in regards to our return policy on a particular item – call us at 1-888-978-7842.
Please note that our return policy has nothing to do with damage while in shipment. Should your item arrive damaged in shipping we will work with you and the shipping courier to address the matter.
Again, if you have any questions at all, please contact us.
• Contact information:
• Phone: 1-888-978-7842
• Email: sales@rusticdecorating.com
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