FAQ's & Shopping HelpTHANK YOU for shopping at RusticDecorating.com
Shopping Help & FAQ's
THANK YOU for shopping at RusticDecorating.com
Shopping online is safe and secure at RusticDecorating.com through our Secure Yahoo Store Checkout that includes an option for PayPal checkout as well.
Although our preferred method of payment is through a credit card or PayPal, you can pay by check or money order, simply select "I will mail a check or money order (within 10 days!)" during the checkout process. Make sure that you complete the checkout process. The payment mailing address (shown at bottom of this page) will be on your order. Once we receive your check, we will ship your order.
If you would prefer to order over the telephone, simply call 1-888-9-RUSTIC (888-978-7842). Our phones are answered 24/7 and you will always have an option of leaving a message and call back number if someone is not available at that time to speak to you.
Most orders will be shipped within 7-10 days, unless noted on the item’s page. However, you will notice that many of our products are made-to-order and thus it may take a little longer. . **If your order is a rush, please submit your order and send an e-mail to information@RusticDecorating.com . We will try to expedite your order as soon as possible.
We use FedEx, UPS and USPS for our shipments, depending on the product or location being shipped to. We have tried to keep our shipping prices very reasonable in light of the ever-increasing shipping service increases. We ship normal ground delivery, which can take 3-4 days in most cases. If you have a special request and would like to have us ship to you 2nd day delivery, please contact us and we will quote you the price for that service. We rarely ship overnight delivery as many markets do not support the larger items we have for this service. We reserve the right to use whatever shipping service we deem necessary to ensure the safe and efficient method for delivery. You will be notified by e-mail the day your item(s) ship.
8% tax will be added to orders shipped to Ohio residents only.
FREQUENTLY ASKED QUESTIONS
1. What is an online shopping cart?
The shopping cart is a program that allows you to choose items and pay for them online. When you click on the "Order" button, you will be taken to the shopping cart and the item will appear there. The shopping cart remembers which items you have selected to buy. When you place your order by clicking on "Checkout," the program asks for your name, shipping and billing address, email address, and payment information. This information is kept private and is not available to users on the internet.
2. How do I add an item to my cart?
When you visit the page for a particular Rustic Item and wish to purchase it, you will then press the button that says "Order". This will take you to a checkout page, which will be your shopping basket. To continue shopping, click on "Keep Shopping." Tab. Once you are finished shopping, click on "Check Out".
3. How do I remove an item from my cart?
In the shopping cart, click on the word "remove" (in blue) at the right of the item subtotal.
4. Can I buy more than one copy of the same item?
Sure! When you are taken to your shopping basket, click on the quantity area and change the quantity to the amount you wish to purchase. Then press "Update Quantities" to confirm and see the new total. ** These will all be the same color. To buy the same item, but in a different color, re-visit the RusticDecorating.com page, change to the color you wish, and again press "Order" **.
5. Can I save my shopping cart for later?
Yes! Simply do nothing after adding an item. It will be there next time you visit.
6. How do I get back to my saved shopping basket?
Next time you visit, go to the RusticDecorating.com Homepage and "click" on "Show Order".
7. How do I check out?
You can check out at any time by clicking on "Check Out" below the shopping cart. You will be taken to the first step of the check out process. To buy more signs without checking out, click on "Keep Shopping."
8. Why does it ask for my email address?
By providing your email address, you will receive a confirmation email when you place an order and another email when your order is shipped.
9. What forms of payment do you accept online?
We accept Visa, MasterCard, Discover, American Express and PayPal on our secure server. You will also have the option to print a copy of your order for mailing a check or money order. You may also fax your order to 866-923-9605.
10. Can I change my order during checkout?
Yes. To change the quantity of the item, click on the "quantity" area and change the quantity to the amount you wish to purchase. Then press "Update Quantities" to see the new total.
11. Is it safe to use my credit card online?
We have made our site as secure as possible for your protection. Our shopping system uses SSL Encryption and is VeriSign secure. We also offer PayPal as a very safe and secure option for payment. However, if you do not wish to use the online shopping cart system, you may also fax your order to 1-866-923-9605.
12. Do you ship out of the United States?
We only ship to the United States at this time, including Hawaii and Alaska. However, shipments to HI and AK have to be input manually and we send you and email or call you direct to confirm what the additional charges may be.
13. Do you accept COD orders?
No, unfortunately, we do not accept orders without an accompanying payment. This means that you must pay by credit card if you wish to place your order online. After you checkout and submit all delivery information, you will have the option to print a copy of your order for mailing a check or money order.
14. Can I pay by check or money order?
Yes. After you checkout and submit all delivery information, you will have the option to print a copy of your order for mailing a check or money order.
15. I get a credit card error or decline?
This means there is a mistake in the credit card number you entered. Check the number, correct any mistakes, and try again. If you still receive this error when your credit card number is correct, please send an email to: orders@rusticsigns.com or, call us at 1-888-9RUSTIC.
16. Oops! I made a mistake in my order. How can I change my information?
If you place an order online and discover a mistake after the order has been submitted, you can send us an e-mail at orders@rusticdecorating.com or, call us at 1-888-9-RUSTIC. We are very quick to respond, so there should not be a problem making a correction. Keep in mind that some orders are shipped within 1-2 business days, so changes must be made as soon as possible.
17. Can I return my item for a refund if I don't like it?
Many of our items are custom-made to your specifications and therefore cannot be placed back in with our basic stock. In the event your item arrives damaged, please keep all of the packaging material and call us immediately. We will work with you to determine the best way to handle your situation. If it is simply a case of you not wanting the product once it is received, each item must be handled in a special way.
* All Signs (except “Create your own sign” category), Candle Logs and Barn Stars - Return the item within 7 days upon receipt, in its original packaging and we will fully refund your purchase, minus the shipping charges as long as it is returned undamaged. After 7 days there will be a 10% restocking fee applied.>
* Grapevine Products, Wood Shelves, Wall Decor Items, Mailbox Items, Weathervanes, Bird Feeders & Baths - Return the item in its original packaging within 7 days upon receipt. Once received undamaged, we will refund your purchase minus shipping charges and a 20% restocking charge.
* Furniture - Call us first. In most cases we will have you return the items in their original packaging within 10 days upon receipt. Once received undamaged, we will refund your purchase minus shipping charges and a 25% restocking charge.
*Personalized signs, Antler Products and specialty address plaques are not refundable.
Should you ever have questions or concerns, please contact us using one of the methods below:
Phone - (888) 9.RUSTIC (978-7842)
Email - information@rusticdecorating.com
Mail - Rustic Decorating LLC 2606 Carousel Drive Springfield, OH 45503
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